Terms of Service
 

Overview

This website is operated by Volcano Education. Throughout the website, the terms “we”, “us” and “our” refer to Volcano Education.

We provide this website, including its information, shop and other features, subject to your acceptance of these Terms of Service.

By visiting the website or purchasing a physical product, you agree to these terms and any other policies referred to on the website, including our Privacy Policy, Shipping Policy and Returns Policy.

The website may be used to enquire about tutoring, but tutoring sessions cannot be booked or paid for through the website. Tuition is arranged separately and is covered by a separate Tutoring Agreement.

These terms follow a similar section-based structure to the example provided, while being adapted for Volcano Education’s products and tutoring-enquiry arrangements.
 

Section 1 – Online store terms

By using the website or placing an order, you confirm that you are at least 18 years old or have the permission and supervision of a parent or legal guardian.

You must not use the website or any products purchased through it:

• For an unlawful or unauthorised purpose

• In breach of copyright or other intellectual-property rights

• To transmit viruses, malware or harmful code

• In a way that interferes with the website’s operation or security

We may restrict or end access to the website where these terms are seriously or repeatedly breached.

Section 2 – General conditions

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including:

• A product is unavailable

• Payment cannot be authorised

• Incorrect delivery details have been provided

• There is an obvious error in the price or product description

• Fraudulent or unlawful activity is suspected

• The customer is attempting to purchase products for unauthorised resale

Where payment has already been taken for an order that we cannot fulfil, the relevant payment will be refunded.

You must not reproduce, copy, sell, resell or commercially exploit any part of the website, its content or our products without written permission.

Section 3 – Tuition enquiries

The website provides information about Volcano Education’s tutoring services and may allow parents and carers to submit an enquiry.

Submitting an enquiry does not:

• Book or reserve a tutoring session

• Guarantee availability

• Create a tutoring agreement

• Require us to accept a prospective student

• Guarantee that we can meet a student’s particular needs

Following an enquiry, we may contact the parent or carer to discuss the student’s requirements.

Tuition is only confirmed after arrangements have been agreed separately and the parent or carer has accepted the Volcano Education Tutoring Agreement.

Section 4 – Accuracy of website information

We make reasonable efforts to ensure that the information on the website is accurate and current.

However, the website may occasionally contain:

• Typographical errors

• Out-of-date information

• Incorrect product availability

• Inaccurate delivery estimates

• Pricing or description errors

General educational or tutoring information on the website is provided for guidance. It should not be treated as formal educational, medical, psychological or legal advice.

We may correct, amend or remove website content when necessary.

Section 5 – Changes to the website, products and prices

Product prices may change without notice.

We may also:

• Add or remove products

• Change product descriptions

• Change the design or operation of the website

• Suspend part of the website for maintenance or security

• Introduce new website features

• Limit the quantities of particular products

Changes will not normally affect an order that has already been accepted, except where correcting an obvious error or where required by law.

Section 6 – Products

Physical products may include educational resources, stationery, printed materials, fieldwork items, gifts and other tangible products described on the relevant product pages.

We make reasonable efforts to display product colours, measurements, materials and images accurately. However:

• Colours may appear different because of screen settings

• Product dimensions may have minor tolerances

• Packaging may vary

• Handmade products may contain small natural differences

• Product photographs may include props that are not included unless stated

These reasonable variations are not normally faults where the product remains consistent with its description.

Section 7 – Product availability

Products are subject to availability.

Placing an item in a basket does not reserve it. An order is not accepted until confirmation has been issued.

We may limit the quantity of products available to one customer, household, address or order where reasonably necessary.

Where an ordered product is unavailable, we may:

• Offer a suitable alternative

• Offer to send the available part of the order

• Cancel the affected item

• Refund the relevant payment

We will not substitute a product without the customer’s agreement.

Section 8 – Orders and customer information

Customers must provide accurate and complete:

• Contact information

• Billing information

• Delivery information

• Payment information

Customers are responsible for checking order and address details before submitting the order.

We are not responsible for delivery problems caused by incomplete or incorrect information supplied by the customer, although we will make reasonable efforts to assist.

We may contact the customer using the email address or telephone number provided where there is a problem with an order.

Section 9 – Formation of the sales contract

Submitting an order is an offer to purchase the selected products.

An automated acknowledgement that an order has been received does not necessarily mean that the order has been accepted.

The sales contract is formed when we issue an order-acceptance or dispatch confirmation.

Online sellers must confirm the contract in a format the customer can retain, such as an email, and provide the required information about the goods and transaction.

Section 10 – Prices and payment

Prices are displayed in pounds sterling.

The total amount payable will be shown before the order is confirmed and may include:

• Product prices

• Applicable taxes

• Delivery charges

• Any optional service expressly selected by the customer

Payment must be authorised before an order is processed.

Payments may be processed by a third-party payment provider. We will not normally receive or store complete card details.

We may cancel an order where a payment is declined, reversed or suspected to be fraudulent.

Section 11 – Delivery

Available delivery options, charges and estimated times will be shown at checkout or in the Shipping Policy.

Unless another period has been agreed, goods purchased online should normally be delivered within 30 days.

Delivery dates are estimates unless expressly confirmed as guaranteed.

Customers must provide a safe and accurate delivery address. Where a parcel is returned because an address was incorrect or delivery was repeatedly refused, additional postage may be required before it is resent.

Responsibility for the goods normally passes to the customer when they, or a person nominated by them, receive the products.

Section 12 – Changing your mind

Customers purchasing most physical goods online normally have the right to cancel the order within 14 days after receiving the goods.

Where one order contains multiple goods delivered on different days, the cancellation period normally runs from the day after the final item is received.

To cancel, the customer must send a clear statement explaining that they wish to cancel the purchase.

After notifying us, the customer must normally return the goods within a further 14 days.

The customer may be responsible for return postage where this was explained before purchase and the goods are not faulty or incorrectly supplied.

Section 13 – Exceptions to change-of-mind cancellation

The right to cancel may not apply to:

• Personalised products

• Products made to the customer’s specification

• Bespoke or commissioned items

• Goods that deteriorate or expire quickly

• Sealed hygiene-sensitive goods after the seal has been broken

• Other goods excluded under applicable consumer law

Any relevant restriction will be made clear on the product page before the order is submitted.

This restriction only applies where the customer changes their mind. It does not remove their rights if a product is faulty, damaged, unsafe or not as described.

Section 14 – Returns

Returned products should be:

• Securely packaged

• Complete

• Accompanied by information identifying the order

• Returned without unnecessary handling or damage

Customers may inspect goods as they reasonably would in a physical shop. A refund may be reduced where the customer has handled the goods beyond what was reasonably necessary and this has reduced their value.

The customer should retain proof of postage until the return has been completed.

Further instructions may be provided in the Returns Policy.

Section 15 – Refunds

For an eligible change-of-mind cancellation, we will refund:

• The price paid for the returned goods

• The cost of the least expensive standard delivery method originally offered, where applicable

Any additional amount paid for express or premium delivery does not normally have to be refunded beyond the cost of standard delivery.

A refund will normally be processed within 14 days after we receive the returned goods or receive acceptable evidence that they have been sent back.

Refunds will usually be issued through the original payment method.

Section 16 – Faulty, damaged or incorrect products

Customers should contact us promptly where a product:

• Is faulty

• Arrives damaged

• Is not as described

• Is not fit for its usual or agreed purpose

• Is different from the product ordered

Customers have statutory rights relating to faulty goods. Goods must be of satisfactory quality, fit for purpose and as described.

Depending on the circumstances, a customer may be entitled to:

• A refund

• A repair

• A replacement

• A price reduction

We may ask for reasonable information or photographs to help assess damage or identify the product, but this will not reduce the customer’s statutory rights.

Section 17 – Optional and third-party tools

The website may provide access to third-party services, including:

• Payment processors

• Delivery tracking

• Embedded maps

• Social-media features

• Reviews

• Website analytics

These services may be operated by independent providers and may have their own terms and privacy policies.

We are not responsible for the availability or operation of a third-party service that is outside our control, although this does not affect our responsibilities for fulfilling accepted product orders.

Section 18 – External links

The website may contain links to external websites or resources.

External links are provided for information and convenience. We do not control and are not responsible for:

• External website content

• Security practices

• Privacy arrangements

• Availability

• Products or services sold by another provider

Customers should review the external provider’s terms before making a separate purchase or providing information.

Section 19 – Reviews, comments and submissions

Where the website permits reviews or other submissions, users must ensure that their content:

• Is honest and accurate

• Is not unlawful or misleading

• Does not contain abusive, discriminatory or threatening material

• Does not violate another person’s privacy

• Does not infringe copyright or intellectual-property rights

• Does not identify a child without appropriate permission

• Does not contain malicious software or links

We may remove submissions that breach these rules.

Submitting a review does not give us permission to use a student’s name, photograph, work or personal details for advertising unless separate consent has been obtained.

Section 20 – Personal information

Personal information submitted through the website will be handled in accordance with the Volcano Education Website Privacy Policy.

Customers and website users should avoid submitting detailed safeguarding, medical or other highly sensitive information through a general enquiry form unless necessary.

Section 21 – Intellectual property

Unless otherwise stated, Volcano Education owns or is licensed to use the website’s original:

• Text

• Branding

• Logo

• Graphics

• Product photographs

• Designs

• Downloads

• Educational resources

Website content may be viewed for personal use.

It must not be copied, reproduced, republished, sold, distributed or commercially exploited without written permission.

Buying a physical product does not transfer ownership of the copyright, design or other intellectual-property rights connected with it.

Section 22 – Prohibited uses

You must not use the website:

• For an unlawful or fraudulent purpose

• To infringe intellectual-property rights

• To harass, threaten or discriminate against another person

• To submit false information

• To transmit malware or harmful code

• To collect another person’s information without authority

• To send spam or phishing messages

• To scrape or copy website content using automated tools

• To interfere with security features

• To access restricted systems

• To impersonate another person

We may restrict website access or report activity where misuse is suspected.

Section 23 – Website availability

We do not guarantee that the website will always be uninterrupted, secure or error-free.

Access may be affected by:

• Maintenance

• Hosting faults

• Internet disruption

• Cybersecurity work

• Technical updates

• Circumstances outside reasonable control

We may temporarily suspend the website or particular features where reasonably necessary.

Section 24 – Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of statutory consumer rights

We are not responsible for losses caused by:

• Misuse of a product contrary to its instructions

• Inaccurate information provided by the customer

• Unauthorised modifications to a product

• External websites or services outside our control

• Losses that were not reasonably foreseeable when the contract was formed

These terms do not reduce the customer’s rights under consumer law. UK law protects consumers where goods are faulty, not as described or otherwise fail to meet required standards.

Section 25 – Indemnity

Nothing in these terms requires a consumer to compensate Volcano Education in a way that would be unfair or contrary to UK consumer law.

A business or commercial user may be responsible for reasonable losses caused by its unlawful use of the website, infringement of intellectual-property rights or deliberate breach of these terms.

Section 26 – Severability

If any section of these terms is found to be unlawful or unenforceable, that part will be treated as removed or limited to the minimum extent necessary.

The remaining sections will continue to apply.

Section 27 – Termination

These website terms continue while a person uses the website.

A visitor may stop being bound by the website-use provisions by ceasing to use the website. Any obligations arising from an existing product order, payment, return, complaint or intellectual-property matter will continue where necessary.

We may restrict a person’s access to the website where they seriously or repeatedly breach these terms.

Section 28 – Entire agreement

These terms, together with the policies referred to on the website, form the agreement governing use of the website and online purchases.

Separate tuition arrangements remain governed by the Volcano Education Tutoring Agreement and related tutoring policies.

Section 29 – Governing law

These terms are governed by the laws of England and Wales.

Nothing in this section removes any mandatory rights available to consumers elsewhere in the United Kingdom.

Section 30 – Changes to these terms

We may update these terms to reflect:

• Changes to the website

• New products or features

• Changes in consumer law

• Changes to delivery or payment arrangements

• Security requirements

The current version will be published on this page.

Changes will not unfairly alter an order that has already been accepted.

Section 31 – Questions and complaints

Questions about these terms, product orders, returns or complaints should be submitted through the contact method provided on the website.

Please include enough information to identify the order and explain the issue.

Safeguarding concerns connected with tutoring are handled under the separate Safeguarding and Child Protection Policy.