Returns Policy

We want you to be happy with your purchase. This policy applies to tangible products bought through the Volcano Education website. It does not apply to tutoring services, which cannot be booked through the website.

14-day returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must normally be:

You may inspect an item as you reasonably would in a shop. We may reduce the refund if the item has been handled more than necessary and its value has been reduced.

Requesting a return

To request a return, please contact Volcano Education via our contact us page.

Please include:

If the return is accepted, you will be given instructions explaining where and how to return the item.

Please do not send an item back before requesting a return, as this may delay the process.

Change-of-mind returns

For most products bought online, you have the right to tell us that you wish to cancel within 14 days of receiving the goods.

After notifying Volcano Education, you will normally have a further 14 days to return the goods.

Unless otherwise stated, customers are responsible for the direct cost of returning an unwanted item.

We recommend using a tracked postal service and keeping proof of postage. We cannot take responsibility for a return until it has been received.

Items that cannot be returned because you have changed your mind

Change-of-mind returns are not normally available for:

Any restriction will be stated on the relevant product page where applicable.

These exclusions do not affect your rights where an item is faulty, damaged, unsafe or not as described.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact Volcano Education promptly if:

Please provide your order number and photographs where possible so the issue can be assessed.

Where an item is confirmed as faulty, damaged in transit or incorrectly supplied, Volcano Education will cover reasonable return costs.

Exchanges and replacements

Volcano Education does not offer automatic exchanges.

Where you would like a different item, you may return the eligible original item for a refund and place a new order.

Where an item is faulty, damaged or incorrect, a replacement may be offered where stock is available.

Refunds

Once the returned item has been received and inspected, you will be informed whether the refund has been approved.

Approved refunds will normally include:

Any additional amount paid for express or premium delivery will not normally be refunded beyond the standard delivery cost.

Refunds will be made to the original payment method and will normally be processed within 14 days of receiving the returned goods or evidence that they have been sent.

Partial refunds

A partial refund may be offered where:

This will be assessed fairly and will not affect statutory rights relating to faulty goods.

Order cancellations before dispatch

Contact Volcano Education as soon as possible if you wish to cancel an order before it has been dispatched.

Where the order has not yet been processed or dispatched, it may be possible to cancel it and issue a full refund.

Personalised, bespoke or made-to-order products may not be cancellable once work has begun.

Sale items

Sale and reduced-price items may be returned under the same rules as full-price products unless a lawful exception applies.

A discounted price does not remove your rights where an item is faulty or not as described.

Returning gifts

Refunds will normally be issued to the original purchaser using the original payment method.

Where an item was received as a gift, please provide as much order information as possible so the purchase can be located.

Your statutory rights

Nothing in this policy limits or removes any rights available under UK consumer law.

Returns Policy

We want you to be happy with your purchase. This policy applies to tangible products bought through the Volcano Education website. It does not apply to tutoring services, which cannot be booked through the website.

14-day returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must normally be:

Unused and in the condition in which it was received

Complete, with any accessories or instructions

In its original packaging where reasonably possible

Accompanied by proof of purchase

You may inspect an item as you reasonably would in a shop. We may reduce the refund if the item has been handled more than necessary and its value has been reduced.

Requesting a return

To request a return, please contact Volcano Education via our contact us page.

Please include:

Your name

Your order number

The item you wish to return

The reason for the return

Photographs where the item is damaged or faulty

If the return is accepted, you will be given instructions explaining where and how to return the item.

Please do not send an item back before requesting a return, as this may delay the process.

Change-of-mind returns

For most products bought online, you have the right to tell us that you wish to cancel within 14 days of receiving the goods.

After notifying Volcano Education, you will normally have a further 14 days to return the goods.

Unless otherwise stated, customers are responsible for the direct cost of returning an unwanted item.

We recommend using a tracked postal service and keeping proof of postage. We cannot take responsibility for a return until it has been received.

Items that cannot be returned because you have changed your mind

Change-of-mind returns are not normally available for:

Personalised or customised products

Products made to your specifications

Bespoke or commissioned items

Sealed hygiene-sensitive products once opened

Perishable products

Items damaged through misuse or failure to follow supplied instructions

Any restriction will be stated on the relevant product page where applicable.

These exclusions do not affect your rights where an item is faulty, damaged, unsafe or not as described.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact Volcano Education promptly if:

The item is damaged

The item is faulty

You have received the wrong product

Part of the order is missing

The item is materially different from its description

Please provide your order number and photographs where possible so the issue can be assessed.

Where an item is confirmed as faulty, damaged in transit or incorrectly supplied, Volcano Education will cover reasonable return costs.

Exchanges and replacements

Volcano Education does not offer automatic exchanges.

Where you would like a different item, you may return the eligible original item for a refund and place a new order.

Where an item is faulty, damaged or incorrect, a replacement may be offered where stock is available.

Refunds

Once the returned item has been received and inspected, you will be informed whether the refund has been approved.

Approved refunds will normally include:

The price paid for the returned item

The cost of the least expensive standard delivery method originally offered, where required by law

Any additional amount paid for express or premium delivery will not normally be refunded beyond the standard delivery cost.

Refunds will be made to the original payment method and will normally be processed within 14 days of receiving the returned goods or evidence that they have been sent.

Partial refunds

A partial refund may be offered where:

An item is returned incomplete

Accessories, instructions or components are missing

The item has been handled beyond what was reasonably necessary

The customer has caused damage that has reduced the item’s value

This will be assessed fairly and will not affect statutory rights relating to faulty goods.

Order cancellations before dispatch

Contact Volcano Education as soon as possible if you wish to cancel an order before it has been dispatched.

Where the order has not yet been processed or dispatched, it may be possible to cancel it and issue a full refund.

Personalised, bespoke or made-to-order products may not be cancellable once work has begun.

Sale items

Sale and reduced-price items may be returned under the same rules as full-price products unless a lawful exception applies.

A discounted price does not remove your rights where an item is faulty or not as described.

Returning gifts

Refunds will normally be issued to the original purchaser using the original payment method.

Where an item was received as a gift, please provide as much order information as possible so the purchase can be located.

Your statutory rights

Nothing in this policy limits or removes any rights available under UK consumer law.